Term and Conditions

Welcome to Freshpair Lingerie Store! These Terms and Conditions govern your use of our website and your purchase of our products. By accessing our website and making a purchase, you agree to be bound by these terms.

1. About Us

Freshpair Lingerie Store is an Australian-based online retailer specialising in high-quality intimate apparel for modern individuals. Our collection includes hosiery, menswear, panties, shapewear, t-shirts, and underwear designed to combine comfort, style, and confidence.

Business Details:
Freshpair Lingerie Store
7 McKellop Street, ARMSTRONG, AU 3377
Email: [email protected]
Website: chicunderwearco.com

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account with us, you agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

2.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information
• Use our website to harass, abuse, or harm others

2.3 Age Requirement

You must be at least 18 years old to make a purchase on our website, or have the consent of a parent or guardian.

3. Products and Services Description

3.1 Product Range

We specialise in intimate apparel including:

• Hosiery
• Mens Underwear
• Panties
• Shapewear
• T-Shirts
• Women’s Underwear

3.2 Product Information

We strive to accurately display our products, including colours, fabrics, and sizing. However, please note:

• Colours may vary slightly due to monitor settings
• Product images are for illustrative purposes
• We recommend reviewing size charts carefully before ordering

3.3 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide alternatives or a full refund.

4. Orders and Payment Terms

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days
• Your order becomes binding once we send shipping confirmation
• We reserve the right to refuse or cancel orders at our discretion

4.2 Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to adjust prices, but changes will not affect confirmed orders.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely through our encrypted payment gateway. We do not store your complete payment details.

4.4 Shipping

5. Returns and Exchanges

5.1 Returns Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

5.2 Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

• In original condition with all tags attached
• Unworn, unwashed, and undamaged
• In original packaging
• Accompanied by your original order confirmation or receipt

5.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following intimate items:

• All Panties (all styles)
• Shapewear that has been removed from its original packaging
• Hosiery that has been opened or tried on

5.4 Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days
2. Receive return authorization and instructions
3. Package items securely with the completed returns form
4. Ship to: Freshpair Lingerie Store Returns Department, 7 McKillop Street, ARMSTRONG, AU 3377
5. Wait for confirmation of receipt and processing

5.5 Refunds and Exchanges

Refunds: Processed within 3-5 business days of receiving your return. Refunds are issued to your original payment method and may take 5-10 business days to appear in your account.

Exchanges: Replacement items are shipped once we receive and process your return. Standard shipping charges apply for exchanged items.

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Freshpair Lingerie Store or our content suppliers and is protected by Australian and international copyright laws.

You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or logos without prior written consent
• Use automated systems to extract data from our website

7. Limitation of Liability

To the fullest extent permitted by law, Freshpair Lingerie Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Delivery delays beyond our reasonable control
• Minor variations in product colour or fit

Our total liability to you for any claim shall not exceed the purchase price of the products in question.

Nothing in these terms limits any rights you may have under the Australian Consumer Law or other applicable legislation.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

If you have a complaint, we encourage you to contact us first at [email protected]. We will endeavour to resolve any issues promptly and fairly.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the revised terms.

11. Contact Information

Last updated: [Current Date]

Thank you for choosing Freshpair Lingerie Store. We’re committed to ensuring your complete satisfaction with both our products and your shopping experience.