Welcome to Freshpair Lingerie Store! We’re dedicated to providing you with premium intimate apparel that offers comfort, confidence, and a perfect fit. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our customer service team.
Product Information
What types of products do you offer?
We specialize in a wide range of intimate apparel for both men and women, including hosiery, panties, shapewear, T-shirts, and underwear. Our collections are designed to provide superior comfort and support for everyday wear.
How do I find my perfect fit?
We recommend referring to our detailed size guides available on each product page. If you’re unsure, our customer service team is happy to assist you in selecting the right size for optimal comfort and confidence.
Are your products discreetly packaged?
Yes, all orders are shipped in plain, discreet packaging to respect your privacy. The contents of the package are not visible from the outside.
Shipping & Delivery
Where do you ship?
We ship globally, except for some Asian countries and remote locations. Please check our shipping policy for specific exclusions.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping via DHL or FedEx takes 10-15 days after dispatch, while free shipping via EMS (for orders over $50) takes 15-25 days after dispatch.
What are your shipping options and costs?
We offer Standard Shipping for $12.95 via DHL or FedEx, and Free Shipping for orders over $50 via EMS. All options include tracking information sent to your email upon shipment.
What if my delivery is delayed?
While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control, especially for international shipments. We work closely with our carriers to minimize disruptions and keep you informed.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt if you’re not completely satisfied with your fit. Items must be in original condition with tags attached. Please contact us at [email protected] to initiate a return.
How do I process a return?
Email our customer service team with your order details and reason for return. We’ll provide instructions and a return address. Refunds are processed once we receive the items, excluding shipping costs.
Do you offer exchanges?
Currently, we only accept returns for refunds. If you need a different size or item, we recommend placing a new order after returning the original product.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes, we use encrypted payment processing to ensure your personal and financial details are protected. We do not store your payment information on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.
General Inquiries
How can I contact customer service?
You can reach us via email at [email protected]. We aim to respond within 1-2 business days.
What is your company address?
Our office is located at 7 McKillop Street, ARMSTRONG, AU 3377. Please note that this is not a retail store for in-person visits.
Do you offer discounts or promotions?
Yes, we occasionally run promotions and offer free shipping on orders over $50. Sign up for our newsletter or follow us on social media to stay updated!
Still have questions? We’re here to help! Email us at [email protected] for personalized assistance.
Thank you for choosing Freshpair Lingerie Store—where we deliver not just intimate apparel, but the foundation for your daily confidence.